Products
Are your items new or used?
Most of our inventory consists of pre-owned parts and accessories. You can find the condition details in the listing description.
Are the photos of the actual item?
Yes, almost all single-quantity listed items are the actual photos.
No, for multi-quantity listings, each item is carefully inspected to represent a similar degree of wear as shown in the photos.
Are all parts tested and fully functional?
Yes, all items are inspected and tested before listing. If an item cannot be fully tested, or if there are any known issues, significant damage, missing parts, or defects will be clearly disclosed in the listing description.
What is included with my purchase?
Only the items shown in the photos and listed in the description are included. Please do not assume screws, hardware, cables, adapters, cases, or other accessories are included unless specifically stated.
Compatibility
How do I know if a part will fit my instrument?
A list of all compatible brands and models is included in the item description. There may be more compatible models, but we only list those that we can guarantee the fitment.
Please compare the photos, measurements, model numbers, and specifications in the listing with your instrument part before purchasing. We suggest you open your instrument and pull your defective part out to compare it with the listing information.
What if I order the wrong part?
Please contact us immediately and we can cancel your order. If the item has already shipped, returns will be handled according to our return policy. Buyers are responsible for confirming compatibility before purchasing.
Orders & Shipping
How quickly do you ship?
Orders are typically shipped within 2 business days after payment is received. We do not ship on weekends or holidays.
Do you provide tracking?
Yes, every order includes tracking information. We will send an email once it has been shipped.
How are items packaged?
We carefully package every order using appropriate protective materials to help ensure it arrives safely. We mostly use new corrugated boxes with bubble wrap and bubble pillows to protect the item from physical damage. Most PCB items are shrink-wrapped to protect them from humidity. For unusual-sized items, we construct our own boxes for better fitment.
Do you combine shipping?
Yes, to receive combined shipping:
- Add all desired items to your shopping cart.
- Complete checkout in a single order.
- The system will calculate the correct shipping for you.
- If you purchased your items separately, please contact us, and we will issue a refund for the combined shipping.
- Items with an order value of $75 and up (excluding shipping/taxes) ship for free.
- Most small items (Potentiometers, Switches, Knobs, Buttons, Conductive Pads) ship for only one shipping charge if they are combined at checkout.
What do [1PC], [2PCS], etc. mean?
These indicate the quantity included.
- [1PC] = One item included.
- [2PCS] = Two items included per quantity ordered.
For example, ordering a quantity of 2 of a [2PCS] listing means you will receive 4 pieces.
Why don't you offer free shipping?
We offer Free Shipping for orders over $75. Shipping and tax charges do not count toward the free shipping promotion.
For smaller orders, separating shipping from the item price allows us to keep our product prices lower and offer accurate combined shipping and more savings when purchasing multiple items.
Orders & Cancellation
Can I cancel my order?
Yes, as long as the order has not yet shipped. Contact us immediately and we will issue a full refund. Once an order has shipped, it cannot be canceled.
Can I change my shipping address after ordering?
Yes, but you must contact us immediately. We can only update the address before the order ships.
Returns
What is your return policy?
Returns are accepted according to our Return Policy. Please contact us before returning an item.
What condition must returned items be in?
Items must be returned in the same condition they were received, including all parts, accessories, and packaging when applicable.
Returns that arrive damaged, altered, incomplete, or with missing components may receive a partial refund or may not qualify for a refund.
Do you use security seals?
Some items are protected with security tape or security markings.
Removing or tampering with these security features may void return eligibility or cause a partial refund if the item's condition has changed.
Before you Buy
What should I do before placing an order?
We recommend that you:
- Review all photos carefully.
- Read the complete description.
- Verify measurements and compatibility.
- Contact us with any questions before purchasing.
Taking a few moments to confirm the part is correct can help avoid delays and returns.
Please review our store policies:
- Shipping Policy
- Return and Refund
- Terms of Service
- Privacy Policy
At checkout please check the following:
- Your shipping address
- Your payment method
Taxes
Do you charge sales tax?
Sales tax is calculated and collected where required by law during checkout.
Contact Us
How can I contact you?
You can reach us through our website's contact form.
For the fastest assistance, please include:
- Item name or link or sku number
- Instrument brand and model
- Your question or issue
We'll respond as quickly as possible and are always happy to help.