Last Updated: 06/15/2026
At Musician's Bunker, a DBA of Enkianu Creations Inc., we want customers to have a clear understanding of our return, refund, and cancellation process. Because we sell mostly used musical instruments, parts, and equipment, all items are carefully described and photographed to help customers make informed purchasing decisions.
1. Order Cancellation
If you need to cancel an order, please contact us immediately. We will cancel the order and issue a full refund if the item has not yet been shipped.
Once an order has shipped, cancellation is no longer possible. The customer must follow the return process outlined in this policy.
2. Return Period
Customers may request a return within 30 days of receiving their order. Customers must contact us before returning any item to receive return instructions. Unauthorized returns may not be accepted.
3. Return Condition Requirements
All returned items must be received in the same condition as they were received.
Items returned with damage, missing parts, modifications, excessive wear, or changes from the original condition may receive a partial or no refund, depending on the item's condition.
The final refund amount will be determined after inspection of the returned item.
4. Tamper-Protected Item
Some items may include tamper-evident markings or stickers. Returns will not be accepted if tamper protection has been removed, broken, or altered.
5. Used Gear Returns
Because we mostly sell used musical instruments, parts, and equipment:
- Used items may show normal signs of previous use.
- Cosmetic wear, scratches, dents, finish imperfections, and age-related conditions are not considered defects if disclosed in the product listing.
- Customers are responsible for reviewing photos, descriptions, measurements, and condition notes before purchase.
For used parts and components, customers are responsible for confirming compatibility unless otherwise stated.
6. Restocking Fee
Approved returns are subject to a 10% restocking fee. The restocking fee covers inspection, handling, processing, and preparation of returned items for resale.
The restocking fee will be deducted from the refund amount.
7. Return Shipping Costs
The buyer is responsible for:
- Original shipping costs
- Return shipping costs
Unless the item received was:
- Not as described
- Damaged due to shipping
In those cases, we will review the situation and determine the appropriate resolution.
8. Returned or Undeliverable Packages
If an item is returned to us due to:
- An invalid shipping address
- Recipient name not matching the delivery address
- The buyer fails to claim the package after delivery attempts
The refund will be reduced by:
- Original shipping cost
- Return shipping cost charged to us
- 10% restocking fee
The remaining balance will be refunded to the buyer.
9. Items Not Eligible for Return
Returns are not accepted for:
- Items marked Final Sale
- Items sold As-Is
- Items listed for Parts or Repair
- Items with removed or tampered security tape
- Items damaged after delivery due to misuse, improper installation, or modification
- Items missing included parts, accessories, or components
Any return restrictions will be disclosed in the product listing.
10. Refund Processing
Once a returned item is received and inspected, we will notify the customer regarding the refund decision.
Approved refunds will be issued to the original payment method, minus any applicable deductions described in this policy.
Refund processing times may vary depending on the payment provider.
11. Contact Us
For questions regarding this Return and Refund Policy, contact us at the following link:
MusiciansBunker.com/Contact-Us